About SmarTone Plus

What is ?

－

premium loyalty program offering exceptional privileges on subscription.
Customised membership to enjoy abundant privileges

How to become member?

For new customers

For existing members

Subscribe a service plan to become a

member

Existing members renew service planor accumulate eligible spending to extend or
upgrade membership

All ExtraCare, GoodCare, other mobile service plan, HomePhone Plus and Fibre Broadband subscribers.

All SuperCare Full-Speed service plans, Home 5G Broadband Service subscribers.

A total of $5,000 accumulated spend* in the past 12 months, or Subscription or renewal of designated mobile service plans^

Accumulated spending is calculated on a per mobile line basis based on the mobile service monthly invoice amount in the past 12 months, excluding handset or accessory offer prepayment being rebated in any form or the value of waiver of the prepayment from promotion campaign.

For details, please contact our staff in store or call our hotline at 2281 8888.

A total of $9,000 accumulated spend* in the past 12 months, or Subscription or renewal of designated mobile service plans^

For details, please contact our staff in store or call our hotline at 2281 8888.

Exclusive Privileges

SmarTone Plus members enjoy abundant privileges

Priority & Privileges

Birthday Celebrations

Rewards & Offers

Refined Experiences

Check your membership privileges

Always check membership information & privileges in SmarTone CARE app.

Account Summary

eCard, Membership Tier & Expiry Date

Rewards & Offers

FAQ

What offers are SmarTone Plus members entitled to?

SmarTone Plus members enjoy a wide range of privileges, including Birthday Celebrations, Year-Round Rewards, CARE Exclusive Offers, Priority & Privileges, as well as Refined Experiences. Click the above links or log in to the SmarTone CARE App to find out more.

How do I qualify for SmarTone Plus - PriorityPlusTM / PriorityPlusTM Premium membership?

Simply subscribe, or renew designated SmarTone mobile service plans using a personal account, or accumulate Eligible Spend* (indicated below) in the past 12 months to start enjoying your membership:

PriorityPlus™ requires Eligible Spend of $5000 and above
Priority Plus Premium™ requires Eligible Spend of $9000 and above

* "Eligible Spend" means the spending calculated based on monthly mobile service charges; excluding deposit, any prepayment rebates or waiver of prepayment, donation, penalty and any other designated chargers. SmarTone reserves the right of final decisions.
For details, visit: https://www.s-rewards.hk/english/terms-and-conditions.pdf

How do I find out my membership tier?

Simply log in to the SmarTone CARE App or access “My Account” on the SmarTone website to check your membership tier.

How do I get my SmarTone Plus membership eCard?

You can get your membership eCard by logging in to the SmarTone CARE App.

Can I redeem Birthday Celebrations offer with the birthday card? How to redeem?

PriorityPlus™ /PriorityPlus™ Premium members will receive a birthday card mailed by SmarTone Plus within their birth month. This card cannot be used to redeem birthday privilege. To enjoy your preferred birthday privilege, simply log in to the SmarTone CARE App, select and redeem.

Can I cancel or exchange my offer redemptions?

Offers cannot be cancelled or exchanged once redeemed.

Which hotline should I call to inquire about the SmarTone Plus membership program?

You can call the SmarTone Plus 24-hour hotline at +852 2880 2688.

SmarTone Plus - PriorityPlus™ /PriorityPlus™ Premium members can also contact our Customer Service Officer at the SmarTone Plus 24-hour dedicated service hotline +852 2281 8833. Both numbers are overseas toll-free.