Mobile service, 5G home broadband, value-added service,roaming, fibre broadband and HomePhone+ customers registeredwith HKID. Not including prepaid and commercial customers.

SmarTone customers’ eligible spending includes mobile service,5G home broadband, value-added service, roaming, fibrebroadband, HomePhone+, and the purchase of handsets andaccessories, all of which can earn The Point bonus points.Prepaid cards and services paid by the company’s account arenot eligible to earn points.

You must be a SmarTone Plus and The Point member at the sametime, with both accounts registered and bound with the samemobile number to earn 1 The Point bonus point for every HK$2eligible spending at SmarTone.

When spending at SmarTone stores, the mobile number ofSmarTone Plus membership card must be presented to our staff;when spending online, you must login with your SmarTone mobilenumber/ LogInNow user name. The Point bonus points earned viathese two ways of spending will be credited to your The Pointaccount within 10 days.

Points earned from monthly service plan bills will be creditedwithin 10 days of bill cut-off date.

(Earn 1 The Point bonus point for every $1 spent at designatedSmarTone stores in The Point participating malls: Earn 1 basicpoint for every HK$1 spent (applicable to any spending receiptamount equivalent to or higher than HK$1, while any amountunder HK$1 will not be counted). Eligible receipts include thereceipts of purchase of designated handsets and accessories(including the receipts paid by cash. For installment payment,the full amount listed on the merchant’s machine-printedreceipt will be counted towards redemption. For depositpayment and corresponding balance payment, the amount listedon the respective merchant’s machine-printed receipts will becounted towards redemption.), while the following spendingamount not eligible to register for bonus points of The Point,including but not limited to value-added services (whichinclude Apple Care and SmarTone Screen Replace),telecommunication fees, monthly fee, purchase of prepaidcards/calling cards, fines, compensation, trade-intransactions or product redemptions, rebate, online shopping(excluding online handset preorder deposit), the use of giftcertificates, cash coupons, eCoupons, Point Dollar, SHKP MallGift Certificates ,SHKP Mall e-Gift Certificates.)

Yes, simply bind your (primary SIM) SmarTone Plus and ThePoint accounts, your family/ friends can then automaticallyearn The Point bonus points with eligible spending. Pointsearned will be saved in your The Point account.

Once your family/friend (primary cardholder) registers as ThePoint member and binds their SmarTone Plus and The Pointaccounts, you will also earn points by purchasing products.Points earned will be saved in his/her The Point account.

Yes. Please select one of the service plans and bind it toyour The Point account using its registered or contact number.Upon successful binding, you can automatically earn The Pointbonus points for every HK$2 eligible spending .

The relevant points will not be credited into your The Pointaccount; if they were, the system would automatically revokethe points.

Yes, The Point bonus points have 2 expiry dates each year: 31March and 30 September.

• Points earned from 1 October of previous year to 31 March ofcurrent year will expire on 31 March of the following year;
• Points earned from 1 April to 30 September of current yearwill expire on 30 September of the following year.
• Please redeem and use all the points before the expiry date;expired points will be forfeited automatically. For detailsof terms and conditions, please visit The Point website ormobile app.

No.

Yes, you can click on “The Point” on the homepage of SmarToneCARE App, click on The Point total points to get into pointrecord, then clickto change the primary cardholder mobile number that bindswith The Point account. Please note, The Point bonus pointsearned on the original primary cardholder’s mobile number willnot be transferred to the new The Point account with the newprimary cardholder’s mobile number.

Bonus points can be converted into Point Dollar via The Point app and spent in all SmarTone stores to pay for mobile subscription, monthly bill, 5G broadband subscription, roaming, handsets and accessories and more. They can also be used as cash in 25 designated SHKP malls in Hong Kong or simply redeem your favorite gifts from The Point app!

If you have bound The Point account, SmarTone CARE App willshow your total The Point bonus points, and the record ofpoints earned at SmarTone under your name. To learn more aboutThe Point bonus points earned via other merchants, pleasecheck The Point App.

If you are a secondary cardholder of “5G” / “Super FamilyPlan”, the points earned will be shown in SmarTone CARE App ofyour primary cardholder.