Mobile service, 5G home broadband, value-added service, roaming, fibre broadband and HomePhone+ customers registered with HKID. Not including prepaid and commercial customers.

SmarTone customers’ eligible spending includes mobile service, 5G home broadband, value-added service, roaming, fibre broadband, HomePhone+, and the purchase of handsets and accessories, all of which can earn The Point bonus points. Prepaid cards and services paid by the company’s account are not eligible to earn points.

You must be a SmarTone Plus and The Point member at the same time, with both accounts registered and bound with the same mobile number to earn 1 The Point bonus point for every HK$2 eligible spending at SmarTone.

When spending at SmarTone stores, the mobile number of SmarTone Plus membership card must be presented to our staff; when spending online, you must login with your SmarTone mobile number/ LogInNow user name. The Point bonus points earned via these two ways of spending will be credited to your The Point account within 10 days.

Points earned from monthly service plan bills will be credited within 10 days of bill cut-off date.

(Earn 1 The Point bonus point for every $1 spent at designated SmarTone stores in The Point participating malls: Earn 1 basic point for every HK$1 spent (applicable to any spending receipt amount equivalent to or higher than HK$1, while any amount under HK$1 will not be counted). Eligible receipts include the receipts of purchase of designated handsets and accessories (including the receipts paid by cash. For installment payment, the full amount listed on the merchant’s machine-printed receipt will be counted towards redemption. For deposit payment and corresponding balance payment, the amount listed on the respective merchant’s machine-printed receipts will be counted towards redemption.), while the following spending amount not eligible to register for bonus points of The Point, including but not limited to value-added services (which include Apple Care and SmarTone Screen Replace), telecommunication fees, monthly fee, purchase of prepaid cards/calling cards, fines, compensation, trade-in transactions or product redemptions, rebate, online shopping (excluding online handset preorder deposit), the use of gift certificates, cash coupons, eCoupons, Point Dollar, SHKP Mall Gift Certificates ,SHKP Mall e-Gift Certificates.)

Yes, simply bind your (primary SIM) SmarTone Plus and The Point accounts, your family/ friends can then automatically earn The Point bonus points with eligible spending. Points earned will be saved in your The Point account.

Once your family/friend (primary cardholder) registers as The Point member and binds their SmarTone Plus and The Point accounts, you will also earn points by purchasing products. Points earned will be saved in his/her The Point account.

Yes. Please select one of the service plans and bind it to your The Point account using its registered or contact number. Upon successful binding, you can automatically earn The Point bonus points for every HK$2 eligible spending .

The relevant points will not be credited into your The Point account; if they were, the system would automatically revoke the points.

Yes, The Point bonus points have 2 expiry dates each year: 31 March and 30 September.

• Points earned from 1 October of previous year to 31 March of current year will expire on 31 March of the following year;
• Points earned from 1 April to 30 September of current year will expire on 30 September of the following year.
• Please redeem and use all the points before the expiry date; expired points will be forfeited automatically. For details of terms and conditions, please visit The Point website or mobile app.

No.

Yes, you can click on “The Point” on the homepage of SmarTone CARE App, click on The Point total points to get into point record, then click to change the primary cardholder mobile number that binds with The Point account. Please note, The Point bonus points earned on the original primary cardholder’s mobile number will not be transferred to the new The Point account with the new primary cardholder’s mobile number.

As long as you complete the binding of SmarTone Plus and The Point accounts before 31 December, your spending in December can still earn you points. The points will be credited to your The Point account on 31 January 2023.

The Point bonus points can be spent as cash at over 2,000 merchants in 25 designated SHKP malls in Hong Kong; used to redeem free parking, dining rewards and more; or simply pick your favourite gifts from The Point App!

If you have bound The Point account, SmarTone CARE App will show your total The Point bonus points, and the record of points earned at SmarTone under your name. To learn more about The Point bonus points earned via other merchants, please check The Point App.

If you are a secondary cardholder of “5G” / “Super Family Plan”, the points earned will be shown in SmarTone CARE App of your primary cardholder.