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Priority & Privileges

Exclusively enjoy SmarTone priority services and selected privileges

FREE powerbank rental

With our powerbank free rental service, you can borrow a powerbank for free^ from our stores or SmarTone Customer Centres . 
 

^Customers can enjoy our powerbank free rental if returning it to any of our stores within the first 3 days of the rental period. HK$50 will be charged per day from the 4th to 7th day (both days inclusive). If you have not returned the powerbank on or after the 8th day, it is assumed that customers would like to purchase the set of Powerbank and Cable and we will charge the price of the set to your monthly bill accordingly.

24-hour dedicated service hotline (overseas toll-free)

A 24-hour service hotline is dedicated to Plus and Classic members. Our renowned customer service team are there to assist you.

FREE powerbank rental

With our powerbank free rental service, you can borrow a powerbank for free^ from our stores or SmarTone Customer Centres . 
 

^Customers can enjoy our powerbank free rental if returning it to any of our stores within the first 3 days of the rental period. HK$50 will be charged per day from the 4th to 7th day (both days inclusive). If you have not returned the powerbank on or after the 8th day, it is assumed that customers would like to purchase the set of Powerbank and Cable and we will charge the price of the set to your monthly bill accordingly.

24-hour dedicated service hotline (overseas toll-free)

A 24-hour service hotline is dedicated to Plus and Classic members. Our renowned customer service team are there to assist you.

Express services in stores

An express service queue is dedicated to PriorityPlus™ Premium and PriorityPlus™ members for your total convenience, at all our stores.

24-hour dedicated service hotline (overseas toll-free)

A 24-hour service hotline is dedicated to PriorityPlus™ Premium and PriorityPlus™ members. Our renowned customer service team are there to assist you whenever you need.

Personalized consultations

We provide personal support to help you with all your mobile service needs; book an expert-led private consultation at any store or at World Trade Centre Club Hong Kong, at a time that suits you.

Make an appointment now

Priority reservation of flagship smartphones

Be the first to receive invitation to pre-order the latest and most in-demand smartphones, before anyone else.

Exclusive premieres of the hottest flagship smartphones

You'll be invited to exclusive premieres of the hottest smartphones, and experience an in-depth preview.

FREE powerbank rental

With our powerbank free rental service, you can borrow a powerbank for free^ from our stores or SmarTone Customer Centres . 
 

^Customers can enjoy our powerbank free rental if returning it to any of our stores within the first 3 days of the rental period. HK$50 will be charged per day from the 4th to 7th day (both days inclusive). If you have not returned the powerbank on or after the 8th day, it is assumed that customers would like to purchase the set of Powerbank and Cable and we will charge the price of the set to your monthly bill accordingly.

Express services in stores

An express service queue is dedicated to PriorityPlus™ Premium and PriorityPlus™ members for your total convenience, at all our stores.

24-hour dedicated service hotline (overseas toll-free)

A 24-hour service hotline is dedicated to PriorityPlus™ Premium and PriorityPlus™ members. Our renowned customer service team are there to assist you whenever you need.

Personalized consultations

We provide personal support to help you with all your mobile service needs; book an expert-led private consultation at any store or at World Trade Centre Club Hong Kong, at a time that suits you.

Make an appointment now

Priority reservation of flagship smartphones

Be the first to receive invitation to pre-order the latest and most in-demand smartphones, before anyone else.

Exclusive premieres of the hottest flagship smartphones

You'll be invited to exclusive premieres of the hottest smartphones, and experience an in-depth preview.

FREE powerbank rental

With our powerbank free rental service, you can borrow a powerbank for free^ from our stores or SmarTone Customer Centres . 
 

^Customers can enjoy our powerbank free rental if returning it to any of our stores within the first 3 days of the rental period. HK$50 will be charged per day from the 4th to 7th day (both days inclusive). If you have not returned the powerbank on or after the 8th day, it is assumed that customers would like to purchase the set of Powerbank and Cable and we will charge the price of the set to your monthly bill accordingly.